Terms and Conditions

Chronacal provides software and service workflows used by businesses to manage appointments, customer interactions, and operational notifications. By using a Chronacal-powered website, you agree to use the service only for lawful purposes and in accordance with these terms.

Chronacal offers a Free plan and paid plans (Pro and Max) for business owners, billed monthly or yearly in advance through Stripe. A paid plan renews automatically at the end of each billing period until it is cancelled. Enterprise plans are agreed and invoiced separately.

• You can cancel at any time in the app under Plan & billing. Cancellation takes effect at the end of the current billing period, and the paid features stay available until then.
• Upgrades take effect immediately. The difference for the rest of the current period is prorated and charged at once.
• Downgrades take effect at the end of the current billing period. Where the smaller plan allows fewer businesses than the account runs, the owner chooses which businesses to pause.
• When an account moves to the Free plan after a cancellation, or after a renewal left unpaid past the grace period, the classes, waitlists and membership plans it already runs stop taking new sign-ups until it is on a paid plan again. Members who already paid keep their memberships, and existing class bookings stay as they are.
• Plan fees are not refunded for partial billing periods, including after a cancellation or a downgrade.
• If a renewal payment fails, the paid features stay available for 14 days while the payment is retried. If it is still unpaid after that, the account moves to the Free plan. Nothing is deleted when an account moves to Free.
• While a renewal is unpaid, payments are charged the Free plan's Chrona payment fee.

On each payment a business takes through Stripe on Chronacal, Chronacal may charge a Chrona payment fee: a percentage of the payment's subtotal before tax, at the rate of the owner's plan when the payment is taken (1% on Free, 0% on Pro and Max, or as agreed in the quote on Enterprise). For a booking paid by deposit, the remaining balance is charged at the rate in effect when the booking was made. Stripe's card processing fee (currently 2.9% + 30¢ per card payment, plus Stripe Billing's 0.7% on recurring membership payments) is passed through on every plan and collected with any Chrona payment fee, so the business receives the payment less both. Payments recorded by hand, such as cash or bank transfer, carry no fee.

If Chronacal refunds a payment it could not complete, for example because the time was taken while the customer paid or the business was paused, the Chrona payment fee and the passed-through processing fee are both returned with it.

Chronacal sends transactional SMS messages only after a user initiates an action and provides a phone number through a Chronacal-powered website or service flow.

• One-time password (OTP) verification
• Booking confirmations and appointment updates
• Service-related notifications requested by the user

Chronacal does not use this messaging program for promotional or marketing campaigns. Message frequency varies based on a user's activity. Message and data rates may apply.

Users may reply STOP at any time to opt out of SMS messages. Users may reply HELP for assistance with the messaging program.

For additional help, contact support@chronacal.com.

If a user believes a message was sent in error, has a complaint about Chronacal service communications, or wants to report a compliance concern, the user should contact Chronacal support with the relevant phone number, message details, and the date of the issue.

Chronacal will review reported issues in good faith and take reasonable steps to investigate transactional messaging complaints. Complaints may be sent to support@chronacal.com.

Details about how Chronacal handles personal information are available in the Privacy Policy. Details about the SMS consent flow are available on the SMS Consent and Opt-In page.